I WILL NEVER BUY ANOTHER CANNON SAFE PRODUCT PERIOD. I've been screwed before but this one was just uncalled for. Told me I should call a Locksmith to get it openned and replace the Lock while I'm at all, of course this will be on my own dime as they will not cover any of this. The Lock only has 1 year parts warranty which is over. Supposedly the Warranty only covers Fire/Water Damage or some crap in that regard. I asked them about the so called "Life Time Warranty" and he told me to read the dam fine prints. Told me if the Master Code won't work then I'm pretty much Shit out of Luck.
Called the "Tech Support" today again and was pretty given the Cold Shoulder.
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